Return & Refund Policy

Last updated: August 27, 2026

At Sunland Textile, we provide B2B textile products and customized textile solutions for businesses, including hotels, hospitality businesses, brands, events, retailers, and other organizations.

Because our products may be supplied in bulk or customized according to specific customer requirements, our return and refund terms may vary depending on the product, order quantity, and customization requirements.

1. Standard Products

For standard, non-customized products, customers may request a return if the products are defective, damaged during delivery, or do not correspond to the confirmed order.

Return requests must be submitted within 14 days of delivery.

Customers should contact us at hellosunland.official@gmail.com and provide:

• Order or quotation reference

• Description of the issue

• Photos or videos showing the product and any damage or defect

• Relevant delivery information

We will review the request and determine the appropriate solution.

Depending on the circumstances, we may offer:

• Replacement of the affected products

• A partial refund

• A full refund for the affected products

• Another mutually agreed solution

2. Customized and OEM Products

Customized, OEM, private-label, or specially manufactured products are generally non-refundable and non-returnable once production has started, unless the products are defective, damaged, or materially different from the specifications confirmed and approved by the customer.

Before production begins, customers are responsible for reviewing and approving the final specifications, including, where applicable:

• Product dimensions

• Materials and fabrics

• Colors

• Printing or embroidery

• Logos and artwork

• Packaging

• Quantities

• Other customization requirements

Once the customer has approved the final specifications and production has started, changes or cancellations may not be possible.

3. Damaged or Incorrect Products

If products arrive damaged, defective, or materially different from the confirmed order, please contact us as soon as possible after delivery.

We may request photographs, videos, packaging information, shipping documents, or other evidence to assess the issue.

If the issue is confirmed to be caused by Sunland Textile or by damage during transportation for which we are responsible, we will work with the customer to provide an appropriate remedy, which may include replacement or refund of the affected products.

4. Non-Returnable Situations

Returns or refunds generally do not apply to:

• Products that have been customized according to customer specifications

• Products produced after customer approval of the final specifications

• Products damaged or altered after delivery due to customer handling or use

• Products returned without prior authorization

• Orders where the customer has changed their mind after production has started

• Differences resulting from customer-approved samples, specifications, colors, artwork, or measurements

5. Cancellations

Cancellation requests should be submitted as soon as possible.

For standard products that have not yet been processed or shipped, cancellation may be possible.

For customized, OEM, or private-label orders, cancellation may not be possible once materials have been purchased, production has started, or other costs have been incurred.

Any applicable refund will be determined based on the stage of production and the costs already incurred.

6. Refunds

If a refund is approved, the refund will normally be issued to the original payment method.

The processing time may vary depending on the payment provider or financial institution.

For approved refunds, any applicable shipping, production, customization, or other costs will be considered according to the specific circumstances of the order.

7. Return Shipping

If a return is approved because of a confirmed product defect, incorrect product, or other issue attributable to Sunland Textile, we will discuss the appropriate return shipping arrangement with the customer.

For other approved returns, the customer may be responsible for return shipping and other associated costs.

8. How to Request a Return or Refund

To request a return, replacement, or refund, please contact us before sending any products back.

Please email:

hellosunland.official@gmail.com

with your order or quotation reference and a description of the issue.

We will review the request and provide further instructions.

Do not send products back without prior authorization.

9. B2B Orders and Individual Agreements

For B2B orders, the final commercial terms may also be specified in the quotation, sales agreement, purchase order, invoice, or other written agreement between Sunland Textile and the customer.

Where a specific written agreement contains different return or refund terms, those agreed terms will apply to the relevant order.

10. Contact Us

If you have any questions regarding returns, refunds, cancellations, or product issues, please contact us:

Sunland
Website: https://hellosunland.com
Email: hellosunland.official@gmail.com